Our Process

1. Initial Consultation

• Discuss and determine the repairability of your vehicle.
• Decide if you should file a claim with an Insurance company or pay for repairs yourself.
• If using insurance, we will review how your responsible Insurance company typically handles claims and what the next step are in getting you taken care of.
• Schedule a date and time for drop off and, if necessary, arrange for transportation or rental vehicle.

2. Vehicle Drop Off

• Vehicle check in and customer documentation.
• Review damages to be repaired and any unrelated damages with Repair Specialist.
• Pre-Repair digital photographs.
• Pick up rental car, if needed.

Blueprint

• Perform pre-repair diagnostic scan and document results.
• Perform a thorough disassembly to identify and qualify all related damages.
• Post disassembly digital photographs.
• Print and review Manufacturer Repair Procedures, Processes, and Policies.
• Repair plan written and communicated/shared with vehicle owner and paying party.
• Confirm payment authorization with paying party.
• Order parts.
• Quality control inspection approval prior to progressing to next process.
• Update vehicle owner.

4. Vehicle Repair

• Frame/Structural repairs completed first for correct body and frame accuracy.
• Body repairs.
• Mechanical and/or suspension repairs.
• Quality control inspection approval prior to progressing to next process.
• Update vehicle owner.

5. Vehicle Refinish

• Primer, block sanding, and fine sanding.
• Prepping and masking.
• Computerized paint color matching.
• Applying base color coat (mid color coat if applicable) and clear coat.
• Final sanding, buffing, and polishing.
• Quality control inspection approval prior to progressing to next process.
• Update vehicle owner.

6. Reassembly

• Reassemble parts removed and/or replaced.
• Install lamps, moldings, grills, and trim pieces, etc.
• Quality control inspection approval prior to progressing to next process.
• Update vehicle owner.

7. Mechanical, Diagnostics and Calibrations

• Perform Mechanical inspections and complete any final requirements.
• If required, Alignment.
• Complete all associated Calibrations.
• Perform post-repair diagnostic scan and document results.
• Road test drive (Static and dynamic).
• Quality control inspection approval prior to progressing to next process
• Update vehicle owner.

8. Prep for delivery

• Hand wash exterior, windows, and wheels.
• Vacuum and clean interior surfaces and windows.
• Hand glaze all painted parts.

Quality Assurance

• Repair Specialist performs final quality inspection and compares repair to repair-order to ensure a complete and accurate repair.

10. On-Time Delivery

• Update vehicle owner.
• Arrange a time for delivery.
• At time of pick up, Repair Specialist will explain completed repairs and discuss vehicle care instructions, review the Lifetime Warranty.
• Answer all questions vehicle owner may have.

11. Leave us a Review

• There is no better advertisement than a happy customer.
• Our intent is to exceed your expectations with 5-Star Service. When we do, please give us that 5-Star review!